In this 1-week school-instigated project, I was tasked with solving a problem for one classmate. After our interview, he suggested a solution for me to explore.
John sometimes has trouble finding someone to walk his dog.
"Postmates for Dogs"
John is a responsible dog owner. He loves his dogs, takes care of them, and has contingency plans in place for their care. Even the most responsible dog owners can have the unexpected happen to them. Contingency plans can fall through.
I explored a few different solutions:
I decided to pursue some version of the last two options, as I didn't feel the need to redesign iCal and iChat.
I also realized that many of the solutions are rife with stress for both parties. From then on, my design solutions focused on mitigating those stresses
"It's really stressful when you can't find a last-minute walker!"
"Coming into a stranger's home is 'liability city!'"
Neither of these flows seemed to satisfy the concerns raised by either the dog owners or the dog walkers. One was too impersonal for both parties, the other took too long. I decided to ask John directly, "Do you really want a Postmates for dogs? Are you really that comfortable letting a total stranger handle your pup?"
"You're right, Sasha, I would prefer something more personal than 'Postmates for Dogs.' I need to know my dogs are ok!"
Following that, I decided to follow the more personal approach, but to simplify the payment structure. This would speed up the process of booking, while preserving the piece of mind of the dog owner. In order to decrease the stress-factors on the dog owners, I included the following features: